The Company Beginning with a mail order catalogue 20 years ago, National Nutrition (www.nationalnutrition.ca) has grown to be the number one online and in-store retailer of nutritional supplements in Canada. In 2014 they were voted Canada’s Best Health Food Store! Their success is largely determined by their consistent focus on three key areas: providing an exceptional selection of quality nutritional supplements, outstanding customer service and customer education. Their staff are very knowledgeable, upbeat and positive. National Nutrition is a dynamic organization that is always growing and always learning. They are a well run organization that provide exception opportunities to staff members for growth and advancement within the company. They have worked hard to develop a strong, positive culture. Employees have described National Nutrition as "the best place I have ever worked" and "I was looking for a job but found a career instead!". Have a look at what customers are saying about National Nutrition:
The Position Reporting to the Chief Operating Officer, you will be responsible for managing the Orillia based Retail Warehouse Store with the goal of ensuring that customers receive the nutritional supplements they need to maintain their health in a timely and reliable fashion. Your focus will be on providing and ensuring an exceptional level of customer service, managing and recruiting the retail staff and organizing and promoting the retail environment to increase our customer base. Your customer centric approach to retail will lay the foundation for your success.
Continuously improve the Retail Store to optimize customer service and efficiency
Assist customers, educate on products and process transactions
Go above and beyond for customers who have concerns with service, pricing, etc.
Manage Retail staff including scheduling, ensuring consistent and appropriate coverage
Provide formal and informal performance feedback and encouragement
Coordinate and assist with training, supporting staff to attend and participate in tele-trainings, webinars, manufacturer training, etc.
Able to keep team motivated, committed, positive and productive
Coordinate, support and train staff on procedures and new products
Collaborate with Accounts Payable for cash handling, payment changes and POS system
Prepare products for displays, events and seminars
Organize customer special orders by documenting detailed information
Assist with inventory preparation
Continuously improve procedures, update pricing and signage as needed
Hours: Monday to Friday with alternating weekends
Compensation: Salary + Annual Bonus
3 yrs experience within Natural Health Product industry
5 yrs Retail Management with excellent leadership and team building
Ability to communicate about various supplements to continuously improve customers health
An approachable and friendly demeanor
Problem solving, solution based mind-set and flexibility
Excellent interpersonal and communication skills
High energy with the ability to work in a fast-paced environment
Team player who contributes to achieving the goal of superior customer service
Excellent organization skills and record keeping
Strong computer skills
To sum up, we are looking for an upbeat retail manager who thrives in a fast paced environment and who is passionate about the natural health products industry. If you are a mature, positive, caring individual, if you enjoy educating and serving customers and if you love to lead, manage and grow a team of natural supplement advisors, this opportunity is for you!