Customer Service Representative

 The Company
Beginning with a mail order catalogue 20 years ago, National Nutrition (www.nationalnutrition.ca) has grown to be the number one online and in-store retailer of nutritional supplements in Canada. In 2014 they were voted Canada’s Best Health Food Store! Their success is largely determined by their consistent focus on three key areas: providing an exceptional selection of quality nutritional supplements, outstanding customer service and customer education. Their staff are very knowledgeable, upbeat and positive. National Nutrition is a dynamic organization that is always growing and always learning. They are a well run organization that provide exception opportunities to staff members for growth and advancement within the company. They have worked hard to develop a strong, positive culture. Employees have described National Nutrition as "the best place I have ever worked" and "I was looking for a job but found a career instead!". Have a look at what customers are saying about National Nutrition:

The Position
Reporting to the Chief Operation Officer, you will be responsible for providing excellent customer service including order taking, education, problem solving and troubleshooting  via the telephone, email and live chat. You will provide information to customers about natural health products. There is a significant amount of research and learning involved to be able to effectively communicate product ingredients, features, brands and values. The majority of your time will be spent taking and managing orders over the phone. You will communicate and troubleshoot customer online order fulfillment, status, shipping and tracking. You will communicate any order delays, payment issues and additional fees. When needed, you will assist in the Retail store. Your constant goal is ensuring that customers receive the nutritional supplements they need in order to maintain their health in a timely and reliable fashion.

Location: Orillia

Hours: Monday to Friday shifts (afternoon/evening) and alternating weekends

Responsibilities

• Offer highest level customer service for customers through phone, email and chat correspondence

• Take customer orders over the telephone

• Inform customers about supplements

• Troubleshoot and resolve order shipping, tracking, payment and stock level issues

• Assist customers in the Retail store

Requirements

• 3 yrs experience in a Customer Service or Retail environment

• 1 yr experience within Natural Health Product industry

• Able to communicate about various supplements to continuously improve customer's health

• Outgoing, approachable with a friendly demeanor

• Problem solving and enjoy a challenge

• Excellent interpersonal and communication skills

• High energy with the ability to work in a fast-paced environment

• Advanced computer skills. Use of multiple websites, software and applications, Email, MS Office

• Ability to work as a team and contribute to achieving the goal of superior customer service

• Fluent in verbal and written English; French is an asset

To sum up, we are looking for an upbeat CSR who thrives in a fast paced environment and who is passionate about the natural health products industry. If you are a friendly individual who enjoys talking with others, if you are technically inclined and like problem solving, and if you enjoy educating and serving customers, this opportunity is for you!

HOW TO APPLY

To explore this opportunity, email your resume to mike@hirequality.ca. 

For further information contact Mike McCarthy at 705-734-2698.