The Days Inn Sioux Lookout (www.daysinnsiouxlookout.com) is a newly built hotel (2014) with 60 guest rooms. It is unique in that the hotel is built out of 120 surplus shipping containers! The two-storey building is the largest shipping container-based hotel in North America.
The property is managed by Liberty Hospitality (www.libertyhospitality.ca), a hotel management services company in Barrie. Liberty Hospitality covers many facets of hotel back office management including sales and marketing, finance and asset management. They specialize in small to medium-sized hotels throughout Ontario.
With a population of 5,600, Sioux Lookout is located 380 kilometres northwest of Thunder Bay. Nestled within a network of lakes, endless forest and the rugged Canadian Shield, it lies on an old water route between Lake Superior and Lake Winnipeg. Known as the Hub of the North, Sioux Lookout connects many remote northern communities to healthcare and essential services. With the 4th busiest airport in Ontario and a major VIA Rail stop, this central location connects over 30,000 northern Ontarians in the surrounding communities to a state-of-the-art hospital and excellent social services.
The General Manager is responsible for the day-to-day management of the hotel and its staff of about twenty. You will have accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, reservations), food and beverage, housekeeping and maintenance. You will ensure the delivery of excellent guest service and employee satisfaction while maximizing the financial performance of the property. You will report to the off-site Director of Operations.
The major attraction of this role is that the GM's responsibilities require a competent Front Office Manager as you will be getting full support from the Liberty Hospitality head office in areas such as rate setting, GDS/website maintenance, back-office financial matters including payroll, PMS, market segment tracking and yield management.
Maintain and control all operational revenues and expenses
Ensure that all collection and control procedures are followed
Approve all invoices received and submit them to head office
Ensure monthly and other requested reporting is completed accurately and on time
Regular deposit of excess cash and cheque payments into the bank
Ensure that bi-weekly payroll information is submitted to head office
Oversee sales & marketing initiatives with direction from head office
Oversee conference service activities, including accommodations
Create and implement a marketing plan
Understand local accommodation trends including occupancy and average rate
Ensure consistent delivery of customer service and uphold the hotel’s commitment to hospitality
Hire, train, develop and supervise hotel staff
Foster a culture where employees focus on their role of doing whatever it takes to exceed guest expectations while performing multiple functions
Develop an engaged, enthusiastic and guest driven team
Create expectations, lead team members and hold people accountable
Coach and counsel employees to reflect standards and ensure compliance
Ensure a departmental training programs are maintained
Monitor and develop team member performance including providing evaluations and delivering recognition and reward
Handle problems and concerns in a timely fashion
Find and implement solutions in the best interest of all involved
Ensure all legislated policies are followed including Health & Safety
Ensure scheduling is reflective of the property’s 24 hour operation, as well as hotel occupancy level
Oversee all maintenance of the hotel including the esthetic condition of the property including snow removal and landscaping
Purchase supplies and maintain proper inventories
Ensure positive relationship is maintained with clients, head office and the brand
Ensure company policies and procedures are properly followed and implemented
University/College degree in a related discipline preferred
5 years experience in the hospitality industry
Proven experience in a front office management role
Knowledgeable in all front office and guest services operations
Proven ability to effectively lead, motivate and develop a team
Strong communicator who is comfortable interacting with the service team and customers
Able to multi-task as well as apply attention to detail
Computer literate with experience using property management systems
Strong interpersonal and problem solving abilities
Highly motivated, organized, goal, and results oriented individual who thrives under pressure
Ability to focus attention on guest needs while remaining courteous at all times
Able to work all shifts including weekends and evenings as business and staffing levels dictate
To sum up, we are looking for a highly motivated Front Office Manager who would like to advance their career by stepping up to a General Manager's role. You need to love the north and the outdoor life style it brings and have a passion for the hospitality industry and delivering first class customer service. If you would love the challenge of growing a new property with the help of excellent owners and a supportive, management team and if you excel at working hard and building a strong team, this job is for you!